Frequently Asked Questions

Orders & Processing

How long does it take to process my order?
Ready-to-ship items are processed within 2–5 business days. Custom and handmade items require 3–5 weeks for production before shipment due to the handcrafted nature of each piece.

Can I change or cancel my order after placing it?
We begin production quickly, so changes or cancellations must be requested within 24 hours of placing your order. Contact us at info@dressedanddone.com as soon as possible.

Shipping

How long will shipping take?
Once shipped, orders typically arrive within 3–7 business days (US) or 7–21 business days (international). Processing time is separate from transit time.

Do you ship internationally?
Yes! We ship worldwide. International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Will I receive tracking information?
Yes. You'll receive a tracking number via email once your order ships. Please allow up to 48 hours for tracking updates to appear.

What if my package is lost?
If your tracking shows delivered but you haven't received your package, allow 2 additional business days. If still missing, contact us at info@dressedanddone.com and we'll work to resolve it.

Custom & Personalized Items

Are your sneakers and accessories truly handmade?
Yes. Every custom piece is handcrafted by us — rhinestone embellishments, hand-painted designs, and all. No two pieces are exactly alike.

Can I request a fully custom design?
Absolutely. Contact us at info@dressedanddone.com with your vision and we'll discuss options, timelines, and pricing.

Are custom orders refundable?
Custom and personalized items are non-refundable once production has begun. Please review your order details carefully before submitting.

Returns & Refunds

What is your return policy?
Please visit our Refund Policy page for full details.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage at info@dressedanddone.com. We'll make it right.

Authenticity

Are your products authentic?
Yes. Please visit our Authenticity & Sourcing page for full details on how we source and create our products.

Contact

How can I reach you?
Email us at info@dressedanddone.com. We respond within 24 hours.